Terms and Conditions
Thank you for choosing to shop with Tantalising Treasures.
By placing an order with us, you are accepting our terms and conditions, even if you have not read them. If you have any questions or concerns, please Contact Us prior to placing your order.
Purchases & Payment
Due to high demand for items, we reserve the right to re-sell any item until payment has been received. To secure an item, please pay immediately. If payment is not received after 3 business days, we reserve the right to cancel the transaction and re-sell the item. Goods will not be dispatched until full payment has been received, including shipping costs if applicable. Multiple purchases posted in the same parcel will not be dispatched until all items have been paid for.
Orders may be cancelled at any time by notifying us in writing before dispatch.
Payments via Shopify and Stripe
All payments via Shopify and Stripe are subject to Shopify and Stripe terms and conditions on located on their respective websites.
Tantalising Treasures accepts no liability for non-completion of any transaction due to, but not limited to the following: shopify and stripe faults, internet connectivity problems, and/or shopify/stripe policy changes and is under no obligation to dispatch goods until full payment has been received.
Payments via Paypal
All payments via Paypal are subject to Paypal's User Agreement for Paypal Service.
Tantalising Treasures accepts no liability for non-completion of any transaction due to, but not limited to the following: paypal faults, internet connectivity problems, and/or paypal policy changes and is under no obligation to dispatch goods until full payment has been received.
Please click on the following links for more information regarding using Paypal:
Privacy Policy for Paypal Services
Electronic Funds Transfer Rights & Error Resolution
Shipping & Delivery
** Covid-19 - We have been made aware that there may be shipping delays due to Covid-19, please take this into account when purchasing.
In the event that packages are returned to us because of border closures or for other reasons outside our control an additional shipping fee will be charged.
Should you believe there will be issues with delivery of your pretties please reach out to us. We will be happy to hold your items until International shipping Stabilises.
We hope you all stay Safe and Well.
***
It is the buyer's responsibility to check their shipping address is correct at the time of payment. Any returned items due to incorrect or insufficient address details will be subject to an additional delivery cost. We will attempt to contact you via email prior to posting any items if we require further address details.
All Tantalising Treasures items are Hand Made, we endeavour to process all orders within 14 business days of full payment being received (while unusual paypal processing times may take up to 3 business days). Once items are posted, they are the responsibility of Australia Post and its contractors, and are subject to their transit times and delays.
All postage options include online tracking.
Should any item not be received within 10 business days from the date of posting please advise Tantalising Treasures for an investigation to be lodged with Australia Post.
Please make allowances for weekends and Public Holidays when ordering. We do not want you to miss out on birthdays or special occasions.
Please contact us if you have not received your item after this time frame. We will do all that we can to help locate the whereabouts of your parcel.
International shipping will be negotiated directly with the buyer.
Breakages due to mishandling by Postal Services are not our responsibility.
International Payments & Delivery
It is the buyer's responsibility to pay any import taxes, customs duties and fees applicable, as calculated by their destination country. Tantalising Treasures cannot be held responsible for any delays with items clearing customs, including the payment of customs fees for storage of your item whilst you arrange payment of any applicable fees.
Tantalising Treasures is unable to determine these fees and any international buyers should contact their local customs office for further information, prior to purchasing.
It is the buyer's responsibility to ensure the product can be lawfully imported to their country.
We are legally required to state the true value of the goods on any Customs Declaration Forms. This is especially important for insurance purposes. Please do not ask us to adjust any value on the Customs Declaration Form.
We accept Paypal for international payments only. Free Shipping for orders does not apply to any address outside Australia. Please contact us in regards to freight charges.
Incorrect & Out of Stock Items
We maintain strict inventory controls, but sometimes human errors can occur. If you have received an incorrect item, please contact us as soon as possible so we can rectify this.
Returns Policy
We do not accept returns based on change of mind.
Compliments & Complaints
All Tantalising Treasures products are made on Macleay Island in Queensland Australia.
If you have a query regarding the item you have purchased or our service, please contact us. We'll do our best to resolve any problems quickly.
Customer satisfaction is very important to us, we ask that you do not leave any negative comments or feedback on any social media without contacting us first. We are committed to providing you with the best experience possible when shopping with us and will do everything we can to resolve any issues promptly.
For any questions or comments please contact lex@tantalisingtreasures.com
GST
Tantalising Treasures collects GST in accordance with the requirements of the Australian Taxation Office. GST of 10% is included in our prices.
Our ABN is 91 108 497 384
PRIVACY POLICY
PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at lex@tantalisingtreasures.com or mailing us at:
Tantalising Treasures
Po Box 1084
Macleay Island Qld 4184
AUSTRALIA
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from wheren
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at lex@tantalisingtreasures.com or by mail at
Tantalising Treasures
Po Box 1084
Macleay Island Qld 4184
AUSTRALIA
Changes to Terms & Conditions of Sale
Tantalising Treasures reserves the right to alter these terms and conditions at any time without notice.
All sales are subject the current terms and conditions at the time of sale.
Questions?
If you have any questions, please contact us lex@tantalsingtreasures.com - We are happy to help.
